I receive an error while using the mobile application

You are using our mobile application but you receive an error.

We are sorry to hear that you receive an error by using the mobile application. There are several things you can try to fix this issue in the app. Make sure you have saved your expenses first:

  • Try logging out and in again
  • Update to the newest version of the app
  • Kill the app completely or re-install it.

Besides of that, check the stability of your internet connection. Try another network!

Do you still receive the error?

Please reach out to us. If you do, please provide us with the following information:

  • Screenshot of the error
  • Type of phone and version
  • Platform (Android/Windows/Apple) + version
  • Version of the app you use (you may find this in the settings of the app)
  • Country where it happens
  • Network (4G / 5G / WiFi) 
  • When does this problem happen? 

We'll need this information to be able to investigate the error.